Complaints Policy
Last Updated: January 1, 2025

BY USING OUR WEBSITE, YOU AGREE TO THIS POLICY. PLEASE READ IT CAREFULLY.

Introduction

This Complaints Policy (“Policy”) forms part of your agreement with us, AF Limited, LLC (“we, us, our, ours, etc.”), the owner and operator of http://www.mychannel.co. This Policy outlines how we handle complaints regarding:

  • Our enforcement of the Terms of Service https://mychannel.co/terms-of-service/;
  • Content on My Channel that may be illegal or in breach of our Terms of Service; and
  • Compliance with applicable laws.

This Policy does not apply to complaints about Content or account moderation decisions, or claims of copyright infringement.

Contact Information

My Channel is operated by AF Limited, LLC, a company based in the United States, with its registered office located at:
AF Limited, LLC
2604B El Camino Real
Carlsbad, CA 92008

For all complaints, please use one of the methods provided under How to Make a Complaint below.

Complaints about Content Moderation Decisions

Content moderation decisions, such as account deactivations or warnings, are handled in accordance with our Appeals Policy. If you believe a moderation decision is in error, you may appeal by completing a My Channel Deactivation Appeal Form. Appeals against decisions related to suspected illegal activity are also subject to the Appeals Policy.

Complaints about Copyright Infringement

Claims of copyright infringement are governed by our DMCA Notice & Takedown Policy https://mychannel.co/dmca/. Please refer to that policy for the proper procedures to report or dispute copyright issues.

How to Make a Complaint

You can submit a complaint in any of the following ways:

  1. Using the Contact Form:
    Visit https://mychannel.co/contact/ and provide information in the "Enter your message" field.
  2. Emailing Us Directly:
    Send an email to support@mychannel.co, including all relevant details.
  3. Writing to Us:
    AF Limited, LLC
    2604B El Camino Real
    Carlsbad, CA 92008

To properly investigate your complaint, please provide all necessary information, including URLs or any evidence supporting your claim. Incomplete complaints may delay or prevent resolution.

How We Review Complaints

When a complaint is submitted, we will:

  1. Review all Relevant Information: This includes any evidence or supporting documents you provide.
  2. Request Additional Details (if necessary): We may contact you or third parties for further clarification or documentation.
  3. Investigate in Good Faith: Complaints will be reviewed objectively and within any legally applicable timeframes.
  4. Take Action if Necessary: If the Content violates our Terms of Service or applicable laws, we will remove it or take appropriate action.
  5. Notify You of the Outcome: You will be informed of the result of your complaint and any actions taken as a result.

If we determine that the Content does not violate our Terms of Service, you may appeal our decision through our Appeals Policy.

Abuse of the Complaints Process

We do not tolerate complaints made in bad faith, or those intended to abuse, harass, or harm others. Users who misuse this complaints process may face account termination or suspension, at our sole discretion.

Regulatory Complaints

  1. Digital Services Act (EU/EEA):
    Users in the European Economic Area (EEA) may submit complaints regarding violations of the Digital Services Act to their national Digital Services Coordinator.
  2. Australian Users:
    Australian residents may submit concerns about safe use of technology to the eSafety Commissioner.
  3. United Kingdom Users:
    Users in the UK may bring breach of contract claims under the Online Safety Act for violations of our Terms of Service relating to the removal or restriction of Content or account suspensions.

Your Statutory Rights

Nothing in this Policy affects your statutory rights under applicable laws.

If you have additional questions regarding this Complaints Policy, please contact us using the methods outlined above.

All rights reserved.

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